AMAZON Distribution Store

You and your teamwork at the AMZON Distribution Store in Sydney.

In the last two weeks you have noticed that the orders for delivery to Customers have been delivered late, sometimes the wrong orders are delivered to Customers.

At times some orders have items that are missing from the original order.

Something is wrong in the system at the Sydney distribution store.

As part of Facilitate Continuous Improvement and TQM (total quality management),

1.what steps would you take to address thisproblem?

2.What tools like Kaizen, Fish bone analysis,The 5 WHYSs,Six Sigma and others would you use to identify thedefect?

3.How would you address the supplier for this spoilt Danone yogurtproduct?

4.Others analysis

5.What action would you take after theanalysis?