Amazon has begun to research how drones could be used in the delivery of customer packages because it believes drones could be a significant means of package delivery in five years even though in the present day such a means is not being used. This type of strategic planning is best characterized as a(n):

	Proactive strategy.
	Cost leader strategy.
	Selective analysis.
	Reactive strategy.

Which of the following statements is true regarding change in organization?

	Resistance is most often from non-management personnel.
	The change process should only focus on the individual, group, or organizational level, and not on all three.
	Change requires effort and new learning.
	Resistance is easily overcome.