Question: Amelia is using the rational choice decision making process to make a decision about which law firm to retain. She has already completed the first

Amelia is using the rational choice decision making process to make a decision about which law firm to retain. She has already completed the first step in the process, so what should her next step be? choose the best decision process. evaluating alternatives. identifying the problem or opportunity. implementing the solution. searching for information about outcomes to each alternative

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The senders expertise; certification, i.e. the senders educational background

Context, i.e. the context of the information presented and received

1. To gain insight into why we believe more in one type of information than another.