Amidst the competitive retail industry in South Africa, envision a scenario where a leading grocery store chain aims to enhance its market position through strategic expansion and improved customer experience.

Using the balanced scorecard model as a strategic management tool, outline the fundamental aspects of this framework and its relevance in evaluating business performance in the retail sector in South Africa. Highlight key perspectives such as financial, customer, internal processes, and learning or growth

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The Balanced Scorecard BSC is a strategic planning and management system that focuses on various aspects of an organization to create a balance betwee... View the full answer