Question: an 8-hour tech support shift ( 1 hour break) handled 50 request despite a 50 minute network crash. if the value-added response time is 6min,

an 8-hour tech support shift ( 1 hour break) handled 50 request despite a 50 minute network crash. if the value-added response time is 6min, with 1/400 replies in accurate, the OEE is: a. 94% b. 71% e. 57%63%

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