Question: An agency is considering two options to reduce time spent completing its Form A. Option 1: Require additional training for workers to fill in knowledge

An agency is considering two options to reduce time spent completing its Form A.

Option 1: Require additional training for workers to fill in knowledge gaps. This is expected to cost $300,000 and save the agency a total of 500 hours a year.

Option 2: Automate the completion of Form B with customized software. This is expected to cost $1.1 million and save the agency a total of 2000 hours a year.

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