Question: An agent serves a customer for 5 minutes on average, and the standard deviation of the processing time is 1.2 minutes. The demand rate is

An agent serves a customer for 5 minutes on average, and the standard deviation of the processing time is 1.2 minutes. The demand rate is 10 customers/hour, and the coefficient of variation of the arrival process is 0.3. Assume that there is only one agent in the office. What is the average waiting time for a customer?

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