An airline company wants to measure the quality of its baggage handling process. The company has...
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An airline company wants to measure the quality of its baggage handling process. The company has identified three steps in the process: loading the baggage onto the airplane, unloading the baggage from the airplane, and delivering the baggage to the baggage claim area. During an audit of the baggage handling process, it was determined that each piece of baggage could be sent to the wrong destination, become damaged, be lost, or end up with the wrong owner, providing one or more potential defect opportunities per piece. The company inspected 150 pieces of baggage at each step in the process. The audit found the following number of defects at each step: . Loading: 6 defects. Unloading: 10 defects. Delivery: 8 defects. What is the DP M O for the process? DP MO= An airline company wants to measure the quality of its baggage handling process. The company has identified three steps in the process: loading the baggage onto the airplane, unloading the baggage from the airplane, and delivering the baggage to the baggage claim area. During an audit of the baggage handling process, it was determined that each piece of baggage could be sent to the wrong destination, become damaged, be lost, or end up with the wrong owner, providing one or more potential defect opportunities per piece. The company inspected 150 pieces of baggage at each step in the process. The audit found the following number of defects at each step: . Loading: 6 defects. Unloading: 10 defects. Delivery: 8 defects. What is the DP M O for the process? DP MO=
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DPMO stands for Defects Per Million Opportunities To calculate the D... View the full answer
Related Book For
Operations Management Processes And Supply Chains
ISBN: 9781292409863
13th Global Edition
Authors: Lee Krajewski, Naresh Malhotra, Larry Ritzman
Posted Date:
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