Question: An audience member confronted Marcus angrily during the question - andanswer session after his controversial speech. Which strategy will help Marcus in this situation? Restate
An audience member confronted Marcus angrily during the questionandanswer session after his controversial speech. Which strategy will help Marcus in this situation?
Restate the angry remark and focus on the essence of the issue.
Develop a response that comments on personalities, not the issues.
Avoid the question by moving on to the next audience member.
Do not acknowledge the audience member's emotions.
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