Question: An effective training method in which CSRs improvise realistic customer scenarios is called Question 7 5 options: coaching. certifying. role - playing. none ofthe above.

An effective training method in which CSRs improvise realistic customer scenarios is called
Question 75 options:
coaching.
certifying.
role-playing.
none ofthe above.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

I hope you can answer this question and find the reference below the question. Thank you Topic: Conducting personal job interviews using the STAR model 1- Design a two-hour training work plan for 10...

Q:

Topic: Conducting personal job interviews using the star model 1-Design a two-hour training work plan for 10 trainees 2-Determine the quality of trainees 3-Use the training design model Formulate one...

Q:

Training and Development 7 Blend Images/Blend Images/Superstock Learning Outcomes Define the terms training and development. After reading this chapter, you should be able to do the following:...

Q:

An effective training method in which CSR ' s improvise realistic customer situations is called role playing none are correct coaching certifying

Q:

London School of Science & Technology Qualification Unit number and title BTEC Level 5 HND Diploma Business UNIT 6: Business Decision Making Student name and ID number Assessor name Al Hassan Barrie...

Q:

In 2 pages analyse Tescos method of developing its employees. Consider the strengths and weaknesses of such a programme. I have posted this question spread but I was not satisfied with the response....

Q:

1. INTRODUCTION The fact that the world is changing in a high pace enforces many businesses to keep abreast of relevant updates, and then integrate what may make a business more sustainable from a...

Q:

Business Research MethodologyQuestion Bank 1 1. When the marketing department of an organization attempts to determine the amount of time the managers in this department spend at their computers in...

Q:

Business Research Methodology- Question Bank 1 1. When the marketing department of an organization attempts to determine the amount of time the managers in this department spend at their computers in...

Q:

Category Creativity Techniques A to Z This A to Z of Creativity and Innovation Techniques, provides an introduction to a range of tools and techniques for both idea generation (Creativity) and...

Q:

Two parallel wires, each of diameter 5 mm, are uniformly spaced in air at a distance of 50 mm between centres. Determine the capacitance of the line if the total length is 200m.

Q:

In a specified year, nominal gross domestic product grew by 12 percent and real gross domestic product grew by 5 percent.What would be the inflation rate for this year? 7% -7% 8% 17%

Q:

4. Saras Beauty Salon keeps a $100 change fund. At the end of the day, sales per the register tape were $885, and the cash count was $992. What is the amount of the cash shortage or overage? a. $7...

Q:

Assume it is Monday, May 1, the first business day of the month, and you have just been hired as the accountant for Colo Company, which operates with monthly accounting periods. All of the companys...