1. An ERPs central database contains:

1. Permanent data about customers, suppliers, material and inventory
2. Financial data and performance of competitors
3. Redundant data
4. Hardware configurations

2. Customer Relationship (CRM) systems:

1. Build on organizational value that ERP provides
2. Specifically decreases the flexibility of the common database regarding customer service
3. Cannot installed in-house or on-demand
4. None of the above

3. The formula to calculate an organizations breakeven point on the number of units it must sell is:

1. Fixed Costs divided by its historic sales
2. Fixed costs divided by its contribution margin dollars
3. Fixed costs divided by its contribution margin percentage
4. Fixed costs divided by its standard costs

4. When actual costs are lower than an organizations standard costs the results are:

1. Unfavourable
2. Unreliable
3. Favourable
4. Relevant