Question: An erroneous justification to implement a total quality management (TQM) program is that Option A TQM aims at instilling enthusiasm and commitment to doing things
An erroneous justification to implement a total quality management (TQM) program is that Option A TQM aims at instilling enthusiasm and commitment to doing things right from the top to the bottom of the organization. Option B TQM produces significant results very quickly, with very little benefit emerging after the first six months. Option C TQM doctrine preaches that there's no such thing as "good enough" and that everyone has a responsibility to participate in continuous improvement. Option D TQM, if used effectively, can result in a corporate culture bent on continuously improving the performance of every task and every value chain activity. Option E TQM emphasizes continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction
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