An important issue when developing a new service or changing an existing

one is the question of how different the new service is compared to the

current services offered by the firm. Which of the following is not a general

factor to consider when determining this?

Multiple Choice

Similarity to current processes

Similarity to current services

Financial justification

Similarity of expected customers to current

customersThe purpose of Quality Function Deployment $($QFD$)$ is to decrease the production cost of a product during the design stage increase the productivity ratio of a product translate customer needs into the product design improve the engineering design of a complex product improve the design flexibility of a product