Question: An inhibitor to learning about customer expectations is that managers and employees are afraid to ask customers about their expectations. stems from the belief that

An inhibitor to learning about customer expectations is that managers and employees are afraid to ask customers about their expectations. stems from the belief that

.

customers have the same expectations from all companies

customers' expectations are unrealistic

customers do not want to be delighted

customers' service expectations do not escalate

An inhibitor to learning about customer expectations is that managers and

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