Question: An inhibitor to learning about customer expectations is that managers and employees are afraid to ask customers about their expectations. This apprehension stems from the

An inhibitor to learning about customer expectations is that managers and employees are afraid to ask customers about their expectations. This apprehension stems from the belief that _____. Multiple choice question. customers have the same expectations from all companies customers do not want to be delighted customers' expectations are unrealistic customers' service expectations do not escalate

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