An IT$-$enabled organization is able to take any sales or service query from any customer in any channel and resolve it immediately. Among the preferred characteristics of such a design are: Group of answer choicesA customer interface that is consistent across channels and easy to use whatever the technology or deviceA first point of contact that takes responsibility for resolving the queryA front$-$end architecture that enables the contact point to obtain relevant customer and product information immediatelyA customer interface that is consistent across channels and easy to use whatever the technology or deviceA first point of contact that takes responsibility for resolving the queryA back$-$end architecture that enables the contact point to obtain relevant customer and product information immediatelyA customer interface that is consistent across channels and easy to use whatever the technology or deviceA second point of contact that takes responsibility for resolving the queryA back$-$end architecture that enables the contact point to obtain relevant customer and product information immediately