An organisation has recently been experiencing negative feedback from clients and stakeholders about their lack of communication between departments.

The company has established that the lack of communication is causing:

• Difficult client and employee relationships
• Ineffective work practices
• Low employee morale
• Wasted resources and time.

The senior management team has created an outline of a business continuity plan with the understanding that, when implemented will improve the communication in the organization as a whole.

Business Continuity Plan
Programme:	Improved communication programme
Goals:	To build communication between departments
Objectives:	To support departments in communication techniques
Indicators to measure performance:	To improve communication by 10% over the next calendar month
Activities to achieve objectives:	'In house' staff training on communication platforms and techniques	Regular departmental meetings to improve the shared communication techniques
Resources required	'In house' staff training by more experienced staff members Mentoring system to help employees access various communication channels

Questions:

1. Develop a business continuity plan that includes:

• a business impact assessment
• at least two risk treatments
• an explanation on how the plan will be coordinated to ensure continuity
• an explanation of how staff learning will be managed and monitored.

2. Lead a meeting with stakeholders to gather feedback on your business continuity plan:

• Does my plan include an assessment of the impact on the business?
• Does my plan include at least two risk treatments?
• Does my plan include an explanation of how the plan will be coordinated to ensure continuity?
• Does my plan include an explanation of how staff learning will be managed and monitored?

3. Using the feedback received from the meeting, make any necessary changes and finalise your business continuity plan