An organization has recently been experiencing negative feedback from clients and stakeholders about their lack of communication between departments.

The company has established that the lack of communication is causing:

? Difficult client and employee relationships

? Ineffective work practices

? Low employee morale

? Wasted resources and time.

The senior management team has created an outline of a business continuity plan with the understanding that, when implemented will improve the communication in the organization as a whole.

Business Continuity Plan Programme: Improved communication programme Goals: To build communication between departments Objectives: To support departments in communication techniques Indicators to To improve communication by 10% over the next calendar month measure performance: Activities to 'In house' staff Regular departmental meetings to improve the shared achieve training on communication techniques objectives: communication platforms and techniques Resources >'In house' staff training by more experienced staff members required > Mentoring system to help employees access various communication channels