An organization handles IT requests by creating a single point of contact. In most cases, this is a service desk. Bellevue University has its own Service Desk that handles the needs of online students, local traditional students, and employees that need service. If you are employing Cloud services, you will need to figure out how to handle any of those requests. Pretend that you are in charge of the IT Help Desk and you are now going to use Cloud services. In a minimum one-page document, define what this service desk will handle in regards to questions and issues with Cloud services as they come up. What kind of information would be necessary to gather for each incident? What about expertise in handling such requests? Do you have to hire more people to do so?