1. An organization's control process involves
2. Continuous monitoring
3. Regular comparisons between planned and actual performance,
4. Corrective actions or revisions of objectives
5. All of the above

1. Which one of the below is not a balance scorecard perspective?
2. Financial
3. Internal processes
4. Statistical
5. Customers

1. Managers need to examine internal and external factors for risk management. Which is one internal factor here?
2. The economic environment
3. Local government issues
4. Work culture and practice
5. New technological changes

1. Supply chain management these days uses a new concept known as
2. GIGO (garbage in garbage out
3. SWOT analysis
4. JIT (just in time)
5. BAS (business activity statement)

1. Sustainability in management practices may include
2. Improving resource and energy efficiency
3. Complying with regulations and corporate social responsibility
4. Implementing government initiatives, e.g. Australian government's Greenhouse Challenge Plus
5. All of the above

1. During a change scenario manager need to
2. Understand and communicate the context of change
3. Facilitate processes and operations
4. Be innovative and tolerant of risk taking
5. All of the above

1. Time spent by personnel engaged in evaluating the quality of the product is known as
2. Prevention cost
3. Appraisal cost
4. Evaluating cost
5. Failure cost
6. The advantages of MIS (management information systems) may include all except :
7. Creates a competitive advantage
8. Facilitate communication
9. Helps in better decision making
10. Decreases organizational control

1. An innovative organization requires
2. An organic structure
3. Tolerance of risk
4. A high degree of autonomy
5. All of the above

1. Innovation and organizational learning influence
2. Employees' performance and behavior
3. Agility and responsiveness of the organization
4. ICT capabilities
5. All of the above

1. Six sigma is an approach of
2. Managing employee behavior in organizations
3. Continuous improvement
4. Warehouse systems
5. Local area computer networking

1. Analysis of the external environment, combined with expert advice, allows

organizations to

1. Identify trends
2. Their potential impact
3. Opportunities
4. All of the above

1. Porter's Five forces is useful in planning
2. Standard operating procedure
3. Work culture of an organization
4. Risk Management Policy
5. Competitive strategy

1. In a service industry, companies can achieve higher productivity by;
2. Efficient use of ancillary equipments
3. Leveraging quality teamwork
4. Improved client servicing
5. All of the above

1. ____________is a management discipline that focuses on the initiating, planning, execution and control of a one-off task that will produce a unique product, service or outcome.
2. Project management
3. Systems management
4. WHS management
5. Contingency management