Question: An upper-level IS manager proposes that his organization implement a system to consolidate shipping and exception data from multiple carriers so that consumers know
An upper-level IS manager proposes that his organization implement a system to consolidate shipping and exception data from multiple carriers so that consumers know when their purchase will ship and when it will arrive. What business strategy does this represent?
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The proposed system to consolidate shipping and exception data from multiple carriers aligns with a strategic approach known as enhanced customer serv... View full answer
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