Ana Chavarria, front office manager of The Times Hotel, and Lorraine DeSantes, the hotel's director of...

Transcribed Image Text:

Ana Chavarria, front office manager of The Times Hotel, and Lorraine DeSantes, the hotel's director of marketing, are reviewing the statistics from a recent Customer Comment Card Summary. Things are looking challenging. Ana and Lorraine are friends, The Times Hotel CUSTOMER COMMENT CARD SUMMARY, Week ending November 17, 200X ■ Slow room service ■ Dirty room Product/Service ■ Overbooked ■ Slow check-in ■ Slow checkout ■ Room rate too high ■ Delay getting into room Nov.17. 10 5382 ما بي من دا but they know they must come up with strategies to get a handle on why guest service isn't being deliv- ered. What strategies would you suggest they utilize to make customer service a priority for The Times Hotel? 12 Poor selection of amenities ■ Bedding insufficient ■ Lack of response from housekeeping Rudeness from bell staff 6 7 2 5 4 1 Ana Chavarria, front office manager of The Times Hotel, and Lorraine DeSantes, the hotel's director of marketing, are reviewing the statistics from a recent Customer Comment Card Summary. Things are looking challenging. Ana and Lorraine are friends, The Times Hotel CUSTOMER COMMENT CARD SUMMARY, Week ending November 17, 200X ■ Slow room service ■ Dirty room Product/Service ■ Overbooked ■ Slow check-in ■ Slow checkout ■ Room rate too high ■ Delay getting into room Nov.17. 10 5382 ما بي من دا but they know they must come up with strategies to get a handle on why guest service isn't being deliv- ered. What strategies would you suggest they utilize to make customer service a priority for The Times Hotel? 12 Poor selection of amenities ■ Bedding insufficient ■ Lack of response from housekeeping Rudeness from bell staff 6 7 2 5 4 1

Answer rating: 100% (QA)

The image displays a document titled CUSTOMER COMMENT CARD SUMMARY Week ending November 17 200X from The Times Hotel It contains a list of productsser... View the full answer