Analyse the three key systems and conduct a gap analysis: Looking at the previous 3 key systems you wrote about, write about areas for improvement by looking at: Key Results Areas (KRA) which is: Customers, Financials, People and Processes. Key Performance Indicators (KPIs): Include areas such as Sales budgets - achieve increase on previous year sales/$20 million by 1963. Profit budgets - establish acceptable profit goals. Staff retention - retrain engineers/production staff to meet new production requirements due to increase in range. Quality standards - maintain current quality standards and exceed market expectations. Production times - meet key retail sales periods. Performance review process: Evaluate the KRA and KPI, and note all the issues or problems. Consider the sales, profit, production efficiencies, the staff, marketing efficiencies, costs, design and development issues, and quality control issues. Sample service level agreement: For this part, you do not need to create a service level agreement (SLA), as this is not applicable. For the above, you may use the table created in the template for you