Question: Analyze and determine based on the different Cluster Centroid Table (Gender and attrition) why is this company is losing customers (attrition rate) by using the
Analyze and determine based on the different Cluster Centroid Table (Gender and attrition) why is this company is losing customers (attrition rate) by using the primary attribute of gender and attribution rate to identify patterns/reasons that people are leaving ( analyze the data results and identify anomalies or reasons tobelieve people are leaving the company (lack of benefits, high APR, age group)
Cluster Gender- Centroid Table
| Attrition_Flag = Existing Customer | 0.40642299558831985 | 0.34651853857666076 | 0.04646089695683667 | -0.05849446376321965 | -2.26684981973214 |
| Gender IF Formula = 0 | -0.8998864733010554 | 1.0593221123109953 | 0.296505224996324 | 0.3792545637912702 | -0.19611083349902125 |
| Gender IF Formula = 1 | 0.8998864733010554 | -1.059322112310995 | -0.29650522499632387 | -0.3792545637912701 | 0.1961108334990214 |
| Education_Level = High School | -0.017365214249262153 | 0.03896145968923756 | -0.08716734024387109 | 0.08985178809261189 | -0.023599680313709407 |
| Education_Level = Graduate | 0.01119420955107936 | -0.011612379249734314 | 0.05377965725757062 | -0.02296707027062603 | -0.023881830589205 |
| Education_Level = College | 0.006962056544905426 | -0.006004526428249789 | 0.010768222414990416 | 0.08559750359619234 | -0.017174997870030267 |
| Education_Level = Post-Graduate | -0.00280613502949536 | -0.00523897763084981 | 0.05541247383814439 | -0.028778466025440583 | 0.0030944806464838024 |
| Education_Level = Doctorate | -0.013127745033441222 | -0.018842252268868237 | -0.01253355824198353 | 0.003131401621426915 | 0.09870334730731062 |
| Marital_Status = Married | 0.006097251554986961 | 0.0427189351649831 | -0.18162631915466135 | -0.2606233464560296 | -0.04129265767458644 |
| Marital_Status = Single | -2.6168873221580377E-4 | -0.04083948013306821 | 0.12719163063071748 | 0.27408346549614954 | 0.03864027058262853 |
| Income_Category = $60K - $80K | -0.3997595832821113 | 0.47320865452813354 | 0.09077533221117735 | 0.3320274649206055 | -0.09109525993704 |
| Income_Category = Less than $40K | 0.576144759118605 | -0.6592106451811695 | -0.26591201962993366 | -0.30410454358587125 | 0.10938658682962352 |
| Income_Category = $80K - $120K | -0.4220379397876091 | 0.5068728266977144 | 0.1565133485215232 | 0.10603756044713705 | -0.12089794629702524 |
| Income_Category = $40K - $60K | 0.023123503307060506 | -0.02604788780505242 | 0.0041479552880528915 | -0.1323561547402383 | 0.007120713336927685 |
| Card_Category = Blue | 0.2650200490374682 | 0.2668897812382585 | -3.746490387758109 | -3.7464903877581084 | 0.2609174893201091 |
| Card_Category = Gold | -0.10594088220702672 | -0.1059408822070267 | -0.10594088220702673 | 9.438282740047635 | -0.10594088220702674 |
| Card_Category = Silver | -0.23750112035053295 | -0.23750112035053295 | 4.080701067840974 | -0.23750112035053292 | -0.2375011203505329 |
| CLIENTNUM | 0.0035208973294359445 | 0.026301648997988168 | 0.04245683577279528 | -0.0023273671364326285 | -0.10087562406899138 |
| Customer_Age | 0.019926905416705352 | -0.03370516303237224 | -0.06060712882060275 | -0.11171323092126874 | 0.06321755809190265 |
| Dependent_count | -0.020475544707321672 | -0.006320877803296378 | 0.06510770820664206 | 0.24674065780778795 | 0.03579162985566756 |
| Months_on_book | 0.008911075885801988 | -0.023477831175893454 | -0.0505669982661895 | -0.04575793152454618 | 0.060677575655537316 |
| Total_Relationship_Count | 0.0667318596182562 | 0.10106092849343819 | -0.2827102361017817 | -0.5291223549389344 | -0.33213111560244046 |
| Months_Inactive_12_mon | -0.04853391248853742 | -0.0697045757372462 | -0.07152839045250944 | -0.03471479717673657 | 0.37916397539291163 |
| Contacts_Count_12_mon | -0.13244509802345264 | -0.0294706893212774 | -0.007508163587226352 | -0.055101428918173 | 0.5118549451376053 |
| Credit_Limit | -0.47343956388694597 | 0.3106681448720876 | 1.8707578358628953 | 2.206790676358501 | -0.2912857138021394 |
| Total_Revolving_Bal | 0.1148012916392522 | 0.11629191197873157 | 0.05623075013036477 | 0.26764410281385786 | -0.7321354249528362 |
| Avg_Open_To_Buy | -0.48361979065924454 | 0.30012989403762275 | 1.8651705655085697 | 2.1821107220599227 | -0.22541607708734618 |
| Total_Amt_Chng_Q4_Q1 | 0.03882451954466719 | 0.09940006206276546 | 0.018101079880774425 | 0.05332936819016557 | -0.40961893300987195 |
| Total_Trans_Amt | 0.050529356694400444 | 0.01925013302783286 | 0.6532178935144505 | 0.9590321731726119 | -0.5609441468848255 |
| Total_Trans_Ct | 0.24765595628511117 | -0.01287642775243468 | 0.4224942705734706 | 0.675029040805476 | -0.9842399978700045 |
| Total_Ct_Chng_Q4_Q1 | 0.1670334322275544 | 0.10924287772750285 | -0.024099019726096967 | -0.014436845171825991 | -0.8233889190748798 |
| Avg_Utilization_Ratio | 0.43492668888955394 | -0.20870298076338387 | -0.7941451014410771 | -0.7870428140164677 | -0.4243900911223078 |
Cluster Attrition - Centroid Tab
| Attributes | Cluster 0 | Clsuter 1 | Cluster 2 | Cluster 3 | Cluster 4 |
| Attrition Flag IF Formula = 0 | 0.427233 | 0.051435 | -2.30146 | 0.434464 | -0.05849 |
| Attrition Flag IF Formula = 1 | -0.42723 | -0.05144 | 2.301456 | -0.43446 | 0.058494 |
| Gender = M | 0.981201 | 0.292862 | -0.12247 | -0.61952 | 0.379255 |
| Education_Level = High School | 0.028531 | -0.08261 | -0.02406 | -0.00315 | 0.089852 |
| Education_Level = Graduate | -0.00931 | 0.05378 | -0.02427 | 0.007693 | -0.02297 |
| Education_Level = College | -0.02738 | 0.010768 | -0.01547 | 0.018719 | 0.085598 |
| Education_Level = Post-Graduate | 6.17E-04 | 0.047179 | 0.020685 | -0.01145 | -0.02878 |
| Education_Level = Doctorate | -0.01828 | -0.01253 | 0.075796 | -0.01046 | 0.003131 |
| Marital_Status = Married | 0.056039 | -0.18527 | -0.04067 | 0.004453 | -0.26062 |
| Marital_Status = Single | -0.05841 | 0.130921 | 0.032173 | 0.005523 | 0.274083 |
| Income_Category = $60K - $80K | 0.644873 | 0.090775 | -0.07308 | -0.39976 | 0.332027 |
| Income_Category = Less than $40K | -0.73642 | -0.26211 | 0.082201 | 0.473212 | -0.3041 |
| Income_Category = $80K - $120K | 0.658686 | 0.156513 | -0.03619 | -0.42204 | 0.106038 |
| Income_Category = $40K - $60K | -0.33488 | -6.20E-04 | -0.01927 | 0.218947 | -0.13236 |
| Card_Category = Blue | 0.26689 | -3.74649 | 0.258771 | 0.266059 | -3.74649 |
| Card_Category = Gold | -0.10594 | -0.10594 | -0.10594 | -0.10594 | 9.438283 |
| Card_Category = Silver | -0.2375 | 4.080701 | -0.2375 | -0.2375 | -0.2375 |
| CLIENTNUM | 0.03115 | 0.042247 | -0.1108 | 0.009742 | -0.00233 |
| Customer_Age | -0.02126 | -0.06015 | 0.04536 | 0.008815 | -0.11171 |
| Dependent_count | 0.067306 | 0.063707 | 0.040152 | -0.06745 | 0.246741 |
| Months_on_book | -0.01883 | -0.04943 | 0.03802 | 0.00681 | -0.04576 |
| Total_Relationship_Count | 0.13248 | -0.28388 | -0.34009 | 0.065894 | -0.52912 |
| Months_Inactive_12_mon | -0.07595 | -0.07153 | 0.355329 | -0.05257 | -0.03471 |
| Contacts_Count_12_mon | -0.03766 | -0.01244 | 0.466738 | -0.11705 | -0.0551 |
| Credit_Limit | 0.508504 | 1.869154 | -0.2127 | -0.51704 | 2.206791 |
| Total_Revolving_Bal | 0.095958 | 0.059956 | -0.61521 | 0.115801 | 0.267644 |
| Avg_Open_To_Buy | 0.499737 | 1.863232 | -0.15736 | -0.5273 | 2.182111 |
| Total_Amt_Chng_Q4_Q1 | 0.08459 | 0.015845 | -0.32447 | 0.043592 | 0.053329 |
| Total_Trans_Amt | -0.00696 | 0.659254 | -0.45752 | 0.047738 | 0.959032 |
| Total_Trans_Ct | -0.0199 | 0.427359 | -0.90068 | 0.224884 | 0.675029 |
| Total_Ct_Chng_Q4_Q1 | 0.123564 | -0.02306 | -0.70257 | 0.141265 | -0.01444 |
| Avg_Utilization_Ratio | -0.34747 | -0.79338 | -0.37358 | 0.440987 | -0.78704 |
Cluster Model
Cluster 0: 3027 items
Cluster 1: 550 items
Cluster 2: 1483 items
Cluster 3: 4829 items
Cluster 4: 111 items Total number of items: 10000
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