Analyze Case study question # 4 on page 159 "Job evaluation at whole Foods". discuss with introduction, body and conclusion. 1000 to 2000 words

selecting them should be stated. 3. Each team should give each job a title and put its job structure on the board. Comparisons can then be made among job structures of the various teams. Does the job evaluation method used appear to affect the results? Do the compensable factors chosen affect the results? Does the process affect the results? 4. Evaluate the job descriptions. What parts of them were most useful? How could they be improved? 4 Chapter 5 Job-Based Structures and Job Evaluation 159 Your Turn Job Evaluation at Whole Foods Rather than wait until you are next in a supermarket to check out the different types of work, we brought some of the jobs at Whole Foods Market to you. Now that you have some back- ground in job evaluation, it is time to try it out. As a first step, Whole Foods has done job analy- sis and prepared job descriptions. The results are shown below. Now a job structure is needed. The manager has assigned this job to you. 1. Divide into teams of four to six each. Each team should evaluate the jobs and prepare a job structure based on its evaluation. Assign titles to each job, and show your structure by title and job letter. A broad hint: Recall from our discussion of Whole Foods' business and pay strategy that teams play an important role. 2. Your team should describe the process it went through to arrive at that job structure. The job evaluation techniques and compensable factors used should be described, and the reasons for selecting them should be stated. 3. Each team should give each job a title and put its job structure on the board. Comparisons can then be made among job structures of the various teams. Does the job evaluation method used appear to affect the results? Do the compensable factors chosen affect the results? Does the process affect the results? 4. Evaluate the job descriptions. What parts of them were most useful? How could they be improved? JOB A (Team Member, Deli)28 during food preparation and cleanup. Perform other duties as assigned, and follow through Kind of Work on supervisor requests in a timely manner. Provide excellent customer service. Follow and comply with all applicable health and sanita- Requirements tion procedures. Prepare food items: sand- Some deli experience preferred. wiches, slice deli meats and cheeses. Prepare Clear and effective communicator. items on station assignment list and as prede- termined. Stock and rotate products, stock sup Patient and enjoys working and mentoring people. plies and paper goods in a timely basis; keep Ability to perform physical requirements of all utensils stocked. Check dates on all prod- position ucts in stock to ensure freshness and rotate when necessary. Use waste sheets properly, as Ability to learn proper use of knives, slicer, baler (must be 18 years of age or older) directed. Operate and sanitize all equipment and all other equipment used during food in a safe and proper manner. Comply with and preparation and cleanup. follow Whole Foods Market Safety Procedures. Ability to work well with others as a team. Follow established Weights and Measures pro- cedures (tares). Answer the phone and pages Vrowledge of all relevant Whole Foods Market policies and standards. Understands and can communicate quality to department quickly and with appropriate phone etiquette. Practice proper use of knives, slicer, trash compactor, baler (must be 18 years of age or older), and all other equipment used goals to customers. 160 Part Two Internal Alignment: Determining the structure accountability for all aspects of department JOB B (Cashier) operations. Consistently communicate and Kind of Work model Whole Foods vision and goal. Inter- view, select, train, develop, and counsel team Assist and focus on customers during entire sustains checkout process. Perform all cash register members in a manner that builds and functions according to established procedures. a high-performing team and minimizes turn- Maintain a positive company image by provid over. Make hiring and termination decisions ing courteous, friendly, and efficient customer with guidance of store team leader. Establish service. Check out customer groceries efficiently and maintain a positive work environment and accurately. Pass entry-level PLU code test. Manage inventory to achieve targeted gross Maintain a professional demeanor at all times. profit margin. Manage the ordering process low proper check-receiving procedure. Clean, dards. Maintain competitive quality stan. stock, and detail front-end area with special at- sales. Establish and maintain tention to own register. Change journal tapes positive and productive vendor relationships. ment at the beginning of every shift to identify and product merchandising in support of re- and learn new produce codes. Comply with all gional and national vision. Establish and posted state health and safety codes. maintain collaborative and productive work- ing relationships. Model and cultivate effective Requirements inter-department and inter-store communica- Excellent communication skills necessary for tion. Provide accurate, complete information good customer and team relations. in daily, weekly, monthly, annual, and "ad Ability to work well with others. hoc" management reports. Maintain compre- Ability to learn proper use of baler (must be hensive knowledge of, and ensure compliance 18 or older) with, relevant regulatory rules and standards. Desire to learn and grow. Requirements Ability to work in a fast-paced environ- ment, with a sense of urgency. Two years relevant experience as a team Understanding the importance of working as a team. buyer. Good math skills. Patience. agement. leader, assistant team leader, supervisor, or Thorough knowledge of products, buying, pricing, merchandising, and inventory man- Excellent verbal and written communication skills. JOB C (Team Leader, Prepared Foods) Strong organizational skills. Kind of Work Knowledge of all relevant Whole Foods Reports to store team leader and to associate Market policies and standards. store team leader. Provides overall manage Computer skills. ment and supervision of the Prepared Foods Department. Responsible for team member JOB D (Team Member, Prepared Foods) hiring, development, and terminations. Also responsible for profitability, expense control, Kind of Work buying/merchandising, regulatory compliance, Perform all duties and responsibilities of Pre- and special projects as assigned. Complete pared Foods Team Member. Provide excellent customer service. Assist team leader in nightly recycling materials. Sweep and wash floors as team operations. Report all actions of team needed. members that violate policies or standards Mentor and train team members. Maintain to the team leader or associate team leader. Requirements quality standards in production and counter Chapter 5 Job-Based Structures and Job Evaluation 161 me Entry-level position. display. Comply with all applicable health and safety codes. Help implement and support all Able to perform physical requirements of job. Practices safe and proper knife skills. regional programs. Ability to work box baler (must be 18 years Requirements of age or older). Minimum 6 months' retail food production Works well with others and participates as part of a team. experience, or equivalent. . Overall knowledge of both front and back JOB F (Team Member II, Stock and Display) of the house operations. Kind of Work . Comprehensive product knowledge. . Comprehensive knowledge of quality stan- Performs all functions related to breaking dards. down deliveries and moving back stock to Excellent organizational skills. floor. Assists in organizing and developing promotional displays; maintains back room, Excellent interpersonal skills, and ability to training entry-level grocery clerks. Trained and train others. capable of operating any of the subdepart- Demonstrated decision-making ability, and as needed. Maintains and ensures re- leadership skills. tail standards during their shift. Responsible for Ability to perform physical requirements of implementing team's break schedule. Per- forms all duties and responsibilities of position. grocery team member. Builds displays and requests Able to work a flexible schedule based on appropriate signage. Supervises shift to ensure the needs of the store. standards are maintained. Implements break schedule for shift. Responsible for problem solving in team leader or associate team lead- JOB E (Team Member, Kitchen) er's absence. Fully responsible for completion Kind of Work of all opening or closing checklists. Respon- sible for checking in deliveries. Performs all duties related to dishwashing: unloading kitchen deliveries and cleaning all Requirements Minimum one-year retail grocery experi- dishes, utensils, pots, and pans. May be prep ence, or equivalent work. Maintain food quality and sanitation in Proficient in math skills (addition, subtrac- kitchen. Maintain a positive company image tion, multiplication, and division). by being courteous, friendly, and efficient Wash and sanitize all dishes, utensils, and con Ability to perform physical requirements of position tainers. Assist with proper storage of all deliv- eries, Rotate and organize products. Perform Ability to properly use baler (must be 18 years prep work as directed. Provide proper ongoing of age or older). maintenance of equipment. Maintain health Able to direct team members and implement department standards when cleaning and han- break schedule. dling food. Perform deep-cleaning tasks on a Ability to work well with others. regular basis. Take out all of the garbage and waste 162 Part Two Internal Alignment Determining the structure JOB G (Associate Team Leader, Prepared Foods) Strong organizational skills. Knowledge of all relevant Whole Foods Market policies and standards. Computer skills JOB H (Regional Team Leader) Kind of Work super Kind of Work Reports directly to Prepared Foods Team Leader. Assists in overall management and supervision of the Prepared Foods Depart. ment. Can be responsible for team member hiring, development, and terminations. Also responsible for profitability, expense control, buying/merchandising, regulatory compliance, Rotate among stores. Assist and support the and special projects as assigned. Complete ac store team leader with all store functions. countability for all assigned aspects of depart. Interview, select, evaluate, counsel, and ter ment operations. Consistently communicate minate team members. Coordinate and and model Whole Foods vision and goals. As vise all store products and personnel. Follow sist in the interview, selection, training, de through on all customer and team member Evaluate velopment, and counseling of team members questions and requests. customer in a manner that builds and sustains a high service and resolve complaints. Operate the performing team and minimizes turnover. Dis store in an efficient and profitable manner. cuss hiring and termination decisions with Have a firm understanding of store finan- guidance of others. Establish and maintain a cials and labor budgets. Establish and achieve positive work environment. Manage inventory sales, labor, and contribution goals. Review to achieve targeted gross profit margin. Man department schedules and research productiv- age the ordering process to meet Whole Foods ity improvements. Order store equipment and Market quality standards, maintain competi- supplies in a timely manner. Enforce estab- tive pricing, and achieve targeted sales. De- lished food velop and maintain creative store layout and safety, cleaning, and maintenance product merchandising in support of regional visit off-hours for consistency. Maintain ac- procedures. Inspect store; ensure cleanliness; and national vision. Establish and maintain collaborative and productive working rela- curate retail pricing and signage. Ensure that tionships. Model and cultivate effective inter- department and cross-merchandised in other de partments. Coordinate, supervise, and report Provide accurate, complete information in inter-store communication daily, weekly, monthly, annual, and "ad hoc" product and spoilage. Manage expenses to max- imize the bottom line. Provide, maintain, and management reports. Maintain comprehensive safety-train team members on all equipment knowledge of, and ensure compliance with, and tools. Resolve safety violations and haz- relevant regulatory rules and standards. ards immediately. Maintain store security and ensure that opening and closing procedures Requirements are followed. Show EVA improvement over One to two years of department experi- a designated period. Leverage sales growth ence, or industry equivalent. to improve store profitability. Assist in han- Analytical ability and proficiency in math dling liability claims and minimize their occur- needed to calculate margins, monitor prof- rence. Establish and maintain good community itability, and manage inventory. relations. Create a friendly, productive, and professional working environment. Communi- Clear and effective communicator. cate company goals and information to team Patient and enjoys working and mentoring members. Ensure and support team member development and training. Evaluate team . S people. Chapter 5 Job-Based Structures and Job Evaluation 163 applica- member duties, dialogues, raises, and promo- tions. Keep regional leadership informed of all JOB I (Team Member, Stock and Display) major events that affect the store. Ensure store Kind of Work policies and procedures are followed. Visit the Performs all functions related to breaking competition on a regular basis and react to current industry trends. down deliveries and moving back stock to floor. May assist in organizing and developing Requirements promotional displays; maintains back room. A passion for retailing. Stock and clean grocery shelves, bulk bins, frozen and dairy case. Maintain back stock Complete understanding of Whole Foods Market retail operations. in good order. Sweep floors and face shelves throughout the store. Comply with all Strong leadership and creative ability. ble health and safety codes. Provide excellent Management and business skills with finan customer service. Log and expedite custom- cial expertise. ers' special orders. Retrieve special orders for Well organized with excellent follow car. Respond to all grocery pages quickly and customers by request and offer service out to through efficiently. Build displays and request appropri- Detail oriented with a vision and eye for ate signage. the big picture. Self-motivated and solution oriented. Requirements Excellent merchandising skills and eye for Retail grocery or natural foods experience a detail. plus. Proficient in math skills (addition, subtrac- Ability to delegate effectively and use avail- able talent to the best advantage. tion, multiplication, and division). Ability to learn basic knowledge of all prod- Strong communicator/motivator; able to work ucts carried in department. well with others and convey enthusiasm. Ability to perform physical requirements of Ability to maintain good relationships with position vendors and the community. Proper and safe use of box cutter, baler Can train and inspire team members to ex- (must be 18 years of age or older), and all cellence in all aspects of the store. equipment. Ability to make tough decisions. Ability to work well with others. Love and knowledge of natural foods. Strong computer skills. Summary The differences in the rates paid for different jobs and skills affect the ability of man. selecting them should be stated. 3. Each team should give each job a title and put its job structure on the board. Comparisons can then be made among job structures of the various teams. Does the job evaluation method used appear to affect the results? Do the compensable factors chosen affect the results? Does the process affect the results? 4. Evaluate the job descriptions. What parts of them were most useful? How could they be improved? 4 Chapter 5 Job-Based Structures and Job Evaluation 159 Your Turn Job Evaluation at Whole Foods Rather than wait until you are next in a supermarket to check out the different types of work, we brought some of the jobs at Whole Foods Market to you. Now that you have some back- ground in job evaluation, it is time to try it out. As a first step, Whole Foods has done job analy- sis and prepared job descriptions. The results are shown below. Now a job structure is needed. The manager has assigned this job to you. 1. Divide into teams of four to six each. Each team should evaluate the jobs and prepare a job structure based on its evaluation. Assign titles to each job, and show your structure by title and job letter. A broad hint: Recall from our discussion of Whole Foods' business and pay strategy that teams play an important role. 2. Your team should describe the process it went through to arrive at that job structure. The job evaluation techniques and compensable factors used should be described, and the reasons for selecting them should be stated. 3. Each team should give each job a title and put its job structure on the board. Comparisons can then be made among job structures of the various teams. Does the job evaluation method used appear to affect the results? Do the compensable factors chosen affect the results? Does the process affect the results? 4. Evaluate the job descriptions. What parts of them were most useful? How could they be improved? JOB A (Team Member, Deli)28 during food preparation and cleanup. Perform other duties as assigned, and follow through Kind of Work on supervisor requests in a timely manner. Provide excellent customer service. Follow and comply with all applicable health and sanita- Requirements tion procedures. Prepare food items: sand- Some deli experience preferred. wiches, slice deli meats and cheeses. Prepare Clear and effective communicator. items on station assignment list and as prede- termined. Stock and rotate products, stock sup Patient and enjoys working and mentoring people. plies and paper goods in a timely basis; keep Ability to perform physical requirements of all utensils stocked. Check dates on all prod- position ucts in stock to ensure freshness and rotate when necessary. Use waste sheets properly, as Ability to learn proper use of knives, slicer, baler (must be 18 years of age or older) directed. Operate and sanitize all equipment and all other equipment used during food in a safe and proper manner. Comply with and preparation and cleanup. follow Whole Foods Market Safety Procedures. Ability to work well with others as a team. Follow established Weights and Measures pro- cedures (tares). Answer the phone and pages Vrowledge of all relevant Whole Foods Market policies and standards. Understands and can communicate quality to department quickly and with appropriate phone etiquette. Practice proper use of knives, slicer, trash compactor, baler (must be 18 years of age or older), and all other equipment used goals to customers. 160 Part Two Internal Alignment: Determining the structure accountability for all aspects of department JOB B (Cashier) operations. Consistently communicate and Kind of Work model Whole Foods vision and goal. Inter- view, select, train, develop, and counsel team Assist and focus on customers during entire sustains checkout process. Perform all cash register members in a manner that builds and functions according to established procedures. a high-performing team and minimizes turn- Maintain a positive company image by provid over. Make hiring and termination decisions ing courteous, friendly, and efficient customer with guidance of store team leader. Establish service. Check out customer groceries efficiently and maintain a positive work environment and accurately. Pass entry-level PLU code test. Manage inventory to achieve targeted gross Maintain a professional demeanor at all times. profit margin. Manage the ordering process low proper check-receiving procedure. Clean, dards. Maintain competitive quality stan. stock, and detail front-end area with special at- sales. Establish and maintain tention to own register. Change journal tapes positive and productive vendor relationships. ment at the beginning of every shift to identify and product merchandising in support of re- and learn new produce codes. Comply with all gional and national vision. Establish and posted state health and safety codes. maintain collaborative and productive work- ing relationships. Model and cultivate effective Requirements inter-department and inter-store communica- Excellent communication skills necessary for tion. Provide accurate, complete information good customer and team relations. in daily, weekly, monthly, annual, and "ad Ability to work well with others. hoc" management reports. Maintain compre- Ability to learn proper use of baler (must be hensive knowledge of, and ensure compliance 18 or older) with, relevant regulatory rules and standards. Desire to learn and grow. Requirements Ability to work in a fast-paced environ- ment, with a sense of urgency. Two years relevant experience as a team Understanding the importance of working as a team. buyer. Good math skills. Patience. agement. leader, assistant team leader, supervisor, or Thorough knowledge of products, buying, pricing, merchandising, and inventory man- Excellent verbal and written communication skills. JOB C (Team Leader, Prepared Foods) Strong organizational skills. Kind of Work Knowledge of all relevant Whole Foods Reports to store team leader and to associate Market policies and standards. store team leader. Provides overall manage Computer skills. ment and supervision of the Prepared Foods Department. Responsible for team member JOB D (Team Member, Prepared Foods) hiring, development, and terminations. Also responsible for profitability, expense control, Kind of Work buying/merchandising, regulatory compliance, Perform all duties and responsibilities of Pre- and special projects as assigned. Complete pared Foods Team Member. Provide excellent customer service. Assist team leader in nightly recycling materials. Sweep and wash floors as team operations. Report all actions of team needed. members that violate policies or standards Mentor and train team members. Maintain to the team leader or associate team leader. Requirements quality standards in production and counter Chapter 5 Job-Based Structures and Job Evaluation 161 me Entry-level position. display. Comply with all applicable health and safety codes. Help implement and support all Able to perform physical requirements of job. Practices safe and proper knife skills. regional programs. Ability to work box baler (must be 18 years Requirements of age or older). Minimum 6 months' retail food production Works well with others and participates as part of a team. experience, or equivalent. . Overall knowledge of both front and back JOB F (Team Member II, Stock and Display) of the house operations. Kind of Work . Comprehensive product knowledge. . Comprehensive knowledge of quality stan- Performs all functions related to breaking dards. down deliveries and moving back stock to Excellent organizational skills. floor. Assists in organizing and developing promotional displays; maintains back room, Excellent interpersonal skills, and ability to training entry-level grocery clerks. Trained and train others. capable of operating any of the subdepart- Demonstrated decision-making ability, and as needed. Maintains and ensures re- leadership skills. tail standards during their shift. Responsible for Ability to perform physical requirements of implementing team's break schedule. Per- forms all duties and responsibilities of position. grocery team member. Builds displays and requests Able to work a flexible schedule based on appropriate signage. Supervises shift to ensure the needs of the store. standards are maintained. Implements break schedule for shift. Responsible for problem solving in team leader or associate team lead- JOB E (Team Member, Kitchen) er's absence. Fully responsible for completion Kind of Work of all opening or closing checklists. Respon- sible for checking in deliveries. Performs all duties related to dishwashing: unloading kitchen deliveries and cleaning all Requirements Minimum one-year retail grocery experi- dishes, utensils, pots, and pans. May be prep ence, or equivalent work. Maintain food quality and sanitation in Proficient in math skills (addition, subtrac- kitchen. Maintain a positive company image tion, multiplication, and division). by being courteous, friendly, and efficient Wash and sanitize all dishes, utensils, and con Ability to perform physical requirements of position tainers. Assist with proper storage of all deliv- eries, Rotate and organize products. Perform Ability to properly use baler (must be 18 years prep work as directed. Provide proper ongoing of age or older). maintenance of equipment. Maintain health Able to direct team members and implement department standards when cleaning and han- break schedule. dling food. Perform deep-cleaning tasks on a Ability to work well with others. regular basis. Take out all of the garbage and waste 162 Part Two Internal Alignment Determining the structure JOB G (Associate Team Leader, Prepared Foods) Strong organizational skills. Knowledge of all relevant Whole Foods Market policies and standards. Computer skills JOB H (Regional Team Leader) Kind of Work super Kind of Work Reports directly to Prepared Foods Team Leader. Assists in overall management and supervision of the Prepared Foods Depart. ment. Can be responsible for team member hiring, development, and terminations. Also responsible for profitability, expense control, buying/merchandising, regulatory compliance, Rotate among stores. Assist and support the and special projects as assigned. Complete ac store team leader with all store functions. countability for all assigned aspects of depart. Interview, select, evaluate, counsel, and ter ment operations. Consistently communicate minate team members. Coordinate and and model Whole Foods vision and goals. As vise all store products and personnel. Follow sist in the interview, selection, training, de through on all customer and team member Evaluate velopment, and counseling of team members questions and requests. customer in a manner that builds and sustains a high service and resolve complaints. Operate the performing team and minimizes turnover. Dis store in an efficient and profitable manner. cuss hiring and termination decisions with Have a firm understanding of store finan- guidance of others. Establish and maintain a cials and labor budgets. Establish and achieve positive work environment. Manage inventory sales, labor, and contribution goals. Review to achieve targeted gross profit margin. Man department schedules and research productiv- age the ordering process to meet Whole Foods ity improvements. Order store equipment and Market quality standards, maintain competi- supplies in a timely manner. Enforce estab- tive pricing, and achieve targeted sales. De- lished food velop and maintain creative store layout and safety, cleaning, and maintenance product merchandising in support of regional visit off-hours for consistency. Maintain ac- procedures. Inspect store; ensure cleanliness; and national vision. Establish and maintain collaborative and productive working rela- curate retail pricing and signage. Ensure that tionships. Model and cultivate effective inter- department and cross-merchandised in other de partments. Coordinate, supervise, and report Provide accurate, complete information in inter-store communication daily, weekly, monthly, annual, and "ad hoc" product and spoilage. Manage expenses to max- imize the bottom line. Provide, maintain, and management reports. Maintain comprehensive safety-train team members on all equipment knowledge of, and ensure compliance with, and tools. Resolve safety violations and haz- relevant regulatory rules and standards. ards immediately. Maintain store security and ensure that opening and closing procedures Requirements are followed. Show EVA improvement over One to two years of department experi- a designated period. Leverage sales growth ence, or industry equivalent. to improve store profitability. Assist in han- Analytical ability and proficiency in math dling liability claims and minimize their occur- needed to calculate margins, monitor prof- rence. Establish and maintain good community itability, and manage inventory. relations. Create a friendly, productive, and professional working environment. Communi- Clear and effective communicator. cate company goals and information to team Patient and enjoys working and mentoring members. Ensure and support team member development and training. Evaluate team . S people. Chapter 5 Job-Based Structures and Job Evaluation 163 applica- member duties, dialogues, raises, and promo- tions. Keep regional leadership informed of all JOB I (Team Member, Stock and Display) major events that affect the store. Ensure store Kind of Work policies and procedures are followed. Visit the Performs all functions related to breaking competition on a regular basis and react to current industry trends. down deliveries and moving back stock to floor. May assist in organizing and developing Requirements promotional displays; maintains back room. A passion for retailing. Stock and clean grocery shelves, bulk bins, frozen and dairy case. Maintain back stock Complete understanding of Whole Foods Market retail operations. in good order. Sweep floors and face shelves throughout the store. Comply with all Strong leadership and creative ability. ble health and safety codes. Provide excellent Management and business skills with finan customer service. Log and expedite custom- cial expertise. ers' special orders. Retrieve special orders for Well organized with excellent follow car. Respond to all grocery pages quickly and customers by request and offer service out to through efficiently. Build displays and request appropri- Detail oriented with a vision and eye for ate signage. the big picture. Self-motivated and solution oriented. Requirements Excellent merchandising skills and eye for Retail grocery or natural foods experience a detail. plus. Proficient in math skills (addition, subtrac- Ability to delegate effectively and use avail- able talent to the best advantage. tion, multiplication, and division). Ability to learn basic knowledge of all prod- Strong communicator/motivator; able to work ucts carried in department. well with others and convey enthusiasm. Ability to perform physical requirements of Ability to maintain good relationships with position vendors and the community. Proper and safe use of box cutter, baler Can train and inspire team members to ex- (must be 18 years of age or older), and all cellence in all aspects of the store. equipment. Ability to make tough decisions. Ability to work well with others. Love and knowledge of natural foods. Strong computer skills. Summary The differences in the rates paid for different jobs and skills affect the ability of man