Analyze the following email exchange and share your analysis with your peers. To complete the assignment, address the following:

2. Do you think these emails were effective or ineffective? Why?
4. Identify the major steps of professional communication that are seen in the exchange. How well were the steps used here?
6. Identify the major steps of professional communication that are not seen in the exchange. How would integrating these steps improve the email?
8. How could the tone improve in these messages? Would that improve the clarity as well?
10. Take one of the exchanges, and rewrite it to improve the professional communication. Explain what you improved and why.

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Email Scenario

Tue: 8:04am

From: Donner, Kyle

To: Laserna, Jorge

Subject: I need some IT support

Importance: High

Jorge, my computer is still not working as expected. Whatever you did last week isn't working. Not sure what's going on. I really need to get to work ASAP. I need you to take a look and fix it this time. Time is money. Let me know when you can come over to my office (very soon, I hope).

Kyle

AVP of Partnerships

Goods Global Enterprises

ph: (888) 555-9992, ext. 555

email:

Answer rating: 100% (QA)

Analysis of Email Exchange 1 Effectiveness The initial email from Kyle to Jorge is ineffective due to its demanding tone and lack of clarity It fails ... View the full answer