Question: Analyze the simulation model, with 50 trials, for Koehler Vision Associates (KVA) with the following assumptions. Assume that the no show rate is uniform, between
Analyze the simulation model, with 50 trials, for Koehler Vision Associates (KVA) with the
following assumptions. Assume that the no show rate is uniform, between 10% and 20% of
prospective patients fail to show up or cancel their exam at the last minute. A $250 charge is
applied as a deposit for the actual procedure. Patients that do not show up are refunded the
charged fee less a $25 processing fee. KVA can handle 125 patients per week and is considering
overbooking its appointments to reduce the lost revenue associated with cancellations. However,
any patient that is overbooked may spread unfavorable comments about the company; thus, the
overbooking cost is estimated to be $125. Determine the averages for the net profit (revenue less
overbooking costs) and number overbooked for taking appointments between 130 and 150
patients in increments of 2. What would you recommend?
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