Anna is often surprised when she goes to other countries to learn that people do business so differently and meetings. For instance, Ana is used to getting straight to the point and addressing any relevant issues however, she has learned that in many countries business people take the time to first make small talk and talk about the family before getting down to business to Ana these, this seems to make the meeting unnecessarily long and waste of time. These cultural differences seem strange to Ana, because she is relying on her what?