Annette spends some more time looking into the kitchen burns at The Burger Joint. She realizes that instead of focusing on the employee$$s motivations, she can look into the physical appliances themselves for safety concerns. She realizes that the installment of additional appliance safety features could be the answer that she is looking for. After a few months with the new appliance safety features installed, her kitchen injuries went down by $75\%.$ Annette completed which step in the decision$-$making model?

a$.$ rate alternatives on the basis of decision criteria

b$.$ identify and weigh decision criteria

c$.$ generate multiple alternatives

d$.$ choose, implement, and evaluate the best alternative