ANNOUNCING BAD NEWS TO CUSTOMERS You are the owner of Miss Twinkle's Treats, a small bakery...

 

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ANNOUNCING BAD NEWS TO CUSTOMERS You are the owner of Miss Twinkle's Treats, a small bakery in London, Ontario. The delicious cakes, squares, cookies, and breads that Miss Twinkle's is known for are made from scratch daily at your location on the outskirts of the city. Although you operate a small storefront, most of your business comes from supplying local restaurants and coffee shops with your tanta- lizing treats. You own a small truck that is used to deliver orders to your customers throughout the London area. Although Miss Twinkle's is financially successful, rising costs have severely undercut your profits over the past few months. You know that you are not the only business owner dealing with rising prices-many of your suppliers have raised their prices over the last year. Specifically, the higher price of wheat and sugar has resulted in a drastic increase in your production costs. Previously, you did not charge for deliveries made to your wholesale clients. However, you no feel that you have no choice but to add a delivery charge to each order to cover your increased costs and the rising price of gas. Bad News Letter (8%) Read and write a letter to announce the bad news to customers. Although this message will be sent to all customers, for the purpose of this assignment, address the letter to a specific customer (make up a name and address). Activity Tips: . Follow the writing plan for an Indirect-Strategy You do NOT need to include a subject line in this letter, though. ANNOUNCING BAD NEWS TO CUSTOMERS You are the owner of Miss Twinkle's Treats, a small bakery in London, Ontario. The delicious cakes, squares, cookies, and breads that Miss Twinkle's is known for are made from scratch daily at your location on the outskirts of the city. Although you operate a small storefront, most of your business comes from supplying local restaurants and coffee shops with your tanta- lizing treats. You own a small truck that is used to deliver orders to your customers throughout the London area. Although Miss Twinkle's is financially successful, rising costs have severely undercut your profits over the past few months. You know that you are not the only business owner dealing with rising prices-many of your suppliers have raised their prices over the last year. Specifically, the higher price of wheat and sugar has resulted in a drastic increase in your production costs. Previously, you did not charge for deliveries made to your wholesale clients. However, you no feel that you have no choice but to add a delivery charge to each order to cover your increased costs and the rising price of gas. Bad News Letter (8%) Read and write a letter to announce the bad news to customers. Although this message will be sent to all customers, for the purpose of this assignment, address the letter to a specific customer (make up a name and address). Activity Tips: . Follow the writing plan for an Indirect-Strategy You do NOT need to include a subject line in this letter, though.

Answer rating: 100% (QA)

Your Name Your Title Miss Twinkles Treats Address City Province Postal Code Date Customers Name Customers Address City Province Postal Code Subject Im... View the full answer