Question: Ansvver both questions. Question 27 (6 points) When working in a customer contact center. Quality and first contact resolution are essential aspects of effective customer

Ansvver both questions. Question 27 (6 points) When working in a customer contact center. Quality and first contact resolution are essential aspects of effective customer service. Define Quality and provide an example. Discuss why first contact resolution is so important. __.._ ._.._1 I"'__"_'_' "m Nh'i 'Nllllfllll

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