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6. When working in a customer contact center, quality and first contact resolution are essential aspects of effective customer service. Define Quality and provide an example. Discuss why first contact resolution is so important. 7. List three challenges that a customer service representative working in a Customer Contact Center encounters. Provide suggestions on how best to resolve these challenges. 8. The number one key to sustaining great customer service is culture. A company culture of doing the daily hard work as a team to focus on what is best for customers. List three parts of the team. Describe three ways to develop a customer focused culture