Question: Answer A, B, C, D please Erlang Loss Table m 5 6 r=pla 1 2 3 4 7 8 9 10 Enter a value for

Answer A, B, C, D please Answer A, B, C, D please Erlang Loss Table m 5 6

Erlang Loss Table m 5 6 r=pla 1 2 3 4 7 8 9 10 Enter a value for 'r' in the green cell above. Jiffy Service is a call center with several business units. One of its business units staffs three operators who provide support for an industrial plumbing supply company. Calls arrive during business hours every four minutes, with a standard deviation of interarrival times equal to four minutes as well. If all three operators are busy when a call arrives, it is rerouted to another business unit instead of being put on hold. The processing time for calls is four minutes on average. (Round your answer to 2 decimal places.) a. What is the offered load? (Round your answer to 2 decimal places.) b. What is the implied utilization? c. What is the capacity of this call center (calls per hour)? (Round your answer to 4 decimal places. Do not round intermediate calculations.) Use the table above to determine the probability that all three operators are talking to customers? d. (Round your answer to 1 decimal place. Do not round intermediate calculations.) e. How many customers are served every hour? Erlang Loss Table m 5 6 r=pla 1 2 3 4 7 8 9 10 Enter a value for 'r' in the green cell above. Jiffy Service is a call center with several business units. One of its business units staffs three operators who provide support for an industrial plumbing supply company. Calls arrive during business hours every four minutes, with a standard deviation of interarrival times equal to four minutes as well. If all three operators are busy when a call arrives, it is rerouted to another business unit instead of being put on hold. The processing time for calls is four minutes on average. (Round your answer to 2 decimal places.) a. What is the offered load? (Round your answer to 2 decimal places.) b. What is the implied utilization? c. What is the capacity of this call center (calls per hour)? (Round your answer to 4 decimal places. Do not round intermediate calculations.) Use the table above to determine the probability that all three operators are talking to customers? d. (Round your answer to 1 decimal place. Do not round intermediate calculations.) e. How many customers are served every hour

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