Answer ALL questions Case Study

Communication and Negotiation

The effects of globalization, e-procurement and supply chain integration have become paramount to the success of supply chain management, especially to small and medium enterprises (SMEs) in a developing country context. The usage of various e-procurement systems and integration with suppliers timeously is considered as part of the procurement innovation strategy action. However, this strategy integration has focused only on large firms leaving the SME behind. This lead to a condition where a majority of the operating small and medium enterprises in developing countries face a myriad of challenges ranging from technology, globalization, liberalization and poor networking amongst the critical players in the market. Added with the e-procurement and e-negotiation, the issues have become crucial as e-negotiation is a vital tool in e-procurement because it enables the collaboration of various business partners negotiating over the Internet or IT platforms.

Being consistent and effective when communicating can be difficult for anyone in any position within an organization. The challenge for the procurement manager is to be able to communicate effectively with all internal and external stakeholders. Whether they are talking to someone on the factory floor, or in the boardroom, they must be able to effectively communicate their message as well as process the words directed to them. Mastering oral, written, and non-verbal communication is integral to making day-to-day operations run smoothly. Effective and efficient communication is also necessary for building employee morale and deepening trust with management. Procurement managers who take the time to be self-reflective, the initiative to be authentic, and the effort to work on their communication skills are bound to be both productive and successful. The development of these skills are frequently the most requested of upper-level management of their new and mid-level managers and required to be successful in any company, especially in becoming a more competitive firm in the market.

Question 1

Based on the case above, elaborate FIVE (5) central aspect of negotiations that lead towards the competitiveness of the operating business in the industry. Support your discussion with proper citation and evidence. (20 marks)

Question 2 Evaluate any FIVE (5) main procedures of the purchasing process in every new industrial buying that relate to different stages of procurement and supply development model in the firm. Support each answer with an example, evidence and citation. (50 marks)

Question 3

From the case, describe THREE (3) critical analysis of the possible problem during the negotiation process. Support your discussion with appropriate citation, evidence and reference. (30 marks) [Total: 100 Marks]

SHOULD NOT EXCEED 3000 WORDS FOR WHOLE ASSIGNMENT