Answer all questions. Each question carries ONE (1) mark. Choose the best alternative answer. 1. is an agreement in writing between an employer and the trade union representing employees of the employer. A. Employment contract B. Settlement C. Arbitration D. Collective bargaining 2. is management action to encourage compliance with organisation standards A. Procedure B. Punishment C. Discipline D. Fine 3. is the process whereby the Labour and Employment Board designates a trade union as the sole and exclusive bargaining agent for a group of employees. A. Certification B. Award C. Mediation D. Conciliation 4. are not actors of industrial relations A. Workers and their organisations B. Employers and their organisations C. Government and the role of state D. Community and cultural associations