-Answer all questions thoroughly and in complete sentences. Be sure to review your work before submission. 1. Leadership and Power When leaders are effective, their subordinates or followers are highly motivated, committed, and high performing. Leaders who exert influence over organizational members to help meet these goals increase their organizations' chances of success. Influence is based on power. One model of power states that power can come from the leader's expertise, attractive personal characteristics, position in the organization's hierarchy, and the ability to control rewards and punishments. No matter what one's leadership style, effective leadership is based on the power the leader has over people's behavior. This is the focus of the exercise associated with this case. You will explore the types of power exhibited by Liane Pelletier at Alaska Communications Systems. Read the case below and answer the questions that follow. Liane Pelletier was a senior vice president at Sprint when a recruiting firm called her to see if she was interested in becoming CEO of Alaska Communications Systems (ACS). With over 15 years of experience in the telecommunications indusiry, she definitely had the skills, knowledge, and expertise to head ACS Like many lop managers, Connecticut-born Pelietier hesitated about making a move to Alaska-but she did not hesitate for long Pelletier loves adventure and new experiences, The opportunity to leverage her industry expenence and take or the challenge of transforming ACS made her decision an easy one. For Pelletier, Alaska was not such a far-flung place to move to. She had traveled widely on excursions ranging from hiking the Appalachlan Trail to boating down the Amazon River. Snowshoeing in Alaska became one of her new leisure activities. When Pelletier joined ACS, it was Alaska's larges! local exchange carner and the only in-state provider with its own local, long distance. wireless, and internet infrastructure. As an experienced top manager in telecommunications. Pelletiec saw her role at ACS as an exciting opportunity: As the ized that the compony was focused on products rather than customers: Different new CEO, she realized that the company was focused on products rather than customers: Different divisions would provide different kinds of services to customers without taking into account that the same customers might be using other services provided by other parts of the company. Pelletier restructured ACS around customers and how better to meet their needs through the company's multiple products and services. Sales and service at ACS were integrated across product lines, products, and services. Pelletier's vision for ACS revolved around customer-focused growth and improved wireless services. Her efforts paid off for the company in terms of increases in ACS' earnings and stock price. Clearly ACS was fortunate that Pelletier assumed the top post and applied her expertise, enabling the company to serve its customers better and expand its range of products. 1. Explain one of Pelletier's major sources of power 2. Pelletier was successful in changing the goals and direction of ACS. Explain the type of power that she excellently exerted. 3. Pelletier had done quite a bit of traveling and enjoyed taking on physicat challenges such as hiking, boating, and snowshoeing. Many employees in Alaska enjoy outdoor challanges and would quickly view her as thke us " Explain the type of power this would enable Pelletier to develop and leverage. 2 ACS her expertise, enabling the company to serve its customers better and expand its range of products. 1. Explain one of Pelletier's major sources of power. 2. Pelletier was successfut in changing the goals and direction of ACS. Explain the type of power that she excellently exerted. 3. Pelletier had done quite a bit of traveling and enjoyed taking on physical challenges such as hiking, boating, and snowshoeing. Many employees in Alaska enjoy outdoor challenges and would quickly view her as Tike us." Explain the type of power this would enable Pelletier to develop and leverage. 2 4. Explain the highest possible level of power Pelleter would automatically have as CEO of ACS. 5. Explain the type of power that is derived from Pelletier's ability to give formal rewards 6. Why was Pelletier successful in changing the goals and direction of AcS