Answer ALL the questions in this section.

QUESTION $1$

$1\mathrm{.}1$ When discussing performance management, many people immediately think of the annual performance review process. But the performance appraisal is only one $(1)$ component of what is considered to be performance management. Discuss the performance management process that you will apply in the public sector. Use relevant examples from the case study to substantiate your answer.

$1\mathrm{.}2$ Managers struggle to balance positive feedback with the need for improvement. Employees are not sure how to take the feedback and begin to worry about their jobs. All this stress and struggle will subside if management approach the task in the right way. In light of this statement, discuss the recommendations to be considered by managers in the public sector in order to provide effective performance feedback to employees.

$1\mathrm{.}3$ Contemporary organisations have begun to modernise parts of their performance management approach to drive behaviours that are critical in today's work environment. Using examples from the case study and relevant theory, examine the purposes of performance management in a business environment.

Answer ANY THREE $(3)$ questions in this section.

QUESTION $2$

$2\mathrm{.}1$ The importance of having a dedicated Workplace Skills Plan has been identified as a priority element under the Broad$-$Based Black Economic Empowerment $($B$-$BBEE$)$ Codes of Good Practice. In essence, this means that businesses should place due emphasis on skills development to meet the sub$-$minimum requirements of the B$-$BBEE scorecard element. Skills development practitioners need to follow certain steps when developing and implementing a Workplace Skills Plan. Critically discuss the appropriate guidelines for developing a Workplace Skills Plan.

$2\mathrm{.}2$ The training needs analysis also help managers to get a handle on the most cost$-$effective means $(10$ marks$)$ of meeting the training requirements. Training needs analysis is ideally undertaken at three $(3)$

$[20$ Marks$]$

$(10$ marks$)$

levels that are interlinked to ensure a balanced analysis of training requirements. Critically analyse the relevance of the three $(3)$ levels of training needs analysis in a business environment.

$(15$ marks$)$

$(10$ marks$)$

$(15$ marks$)$