Question: Answer ALL the questions in this section. Question 1 (5 Marks) Operations or operations management is not only about creating tangible goods in the business

Answer ALL the questions in this section. Question 1 (5 Marks) Operations or operations management is not only about creating tangible goods in the business market, but it is more than this. Discuss the scope of Operations Management in its entirety. Question 2 (15 Marks) With an aid of a diagram, illustrate and discuss by provision of examples the categories of operations transformation. Question 3 (10 Marks) As seen in the case above, the company aimed to define a global digital operations' strategy that would help them to be a first mover and leverage the potential of digital operations, increasing efficiency while improving customer service performance. This requires a lot of decision-making. With an aid of a diagram identify and discuss at least FIVE (5) key decision areas for Operations Managers.

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