Answer ALL. THREE $(3)$ questions in this section.

QUESTION $3$

In highly competitive industries, the service component of the value chain can provide strategic advantages by differentiating offerings, enhancing customer loyalty and creating value$-$added experiences that are difficult to replicate. Critically assess FIVE $(5)$ ways in which the service component of the value chain can become a strategic advantage in highly competitive industries.

QUESTION $4$

Systems Theory underscores the importance of maintaining a dynamic equilibrium between an organisation and its environment to ensure long$-$term viability, as organisations must continuously adapt to external changes. Discuss the significance of maintaining equilibrium between an organisation and its environment according to Systems Theory.

QUESTION $5$

Inbound and outbound logistics are key components of the value chain that significantly affect a company's ability to efficiently manage supply chains, reduce costs and respond swiftly to changing market demands Critically analyse the role of any THREE $(3)$ inbound logistics and any TWO $(2)$ outbound logistics within the value chain framework.

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