Answer all with explanation... I will upvote...

If you are not an authority in a particular subject, how can you add credibility to your message? A) Use industry jargon and slang to ensure the tone of the message is correct. B) Add numbers and statistics to the communication. Use phrases such as, "In my experience," or, "I believe." D) Discuss areas where you are an authority. E) Cite authorities and experts. Question 16 (1 point) How can a company turn an unhappy customer into a brand advocate? A) By avoiding social media tools B) By explaining how the customer was at fault C) By identifying a solution D) By granting the claim or request What type of persuasive message is being developed when you establish that a problem exists and can show how your solution is effective? A) Request for favors B) Customer claims C) Goodwill message D) Recommendations E) Sales messages Which of the following examples includes redundancies? A) Adverse effect B) Past experience C) Considerable change D) Pleasant surprise OE) Unprecedented progress You need to write a letter to a customer denying a claim as the customer is responsible for the problem that she is asking you to fix. In this situation, A) you should always take responsibility for the claim even if you are not to blame in order to maintain the customer's goodwill B) the direct approach is best to buffer the bad news the indirect approach can provide introductory explanation so it can be understood by the reader D) the indirect approach alleviates the need to phrase the bad news tactfully the direct approach is preferred so that you get right to the point without introductory pleasantries Question 20 (1 point) Which of the following is considered to be one of the core abilities for a successful communicator? A) Time management B) Presentation skills C) Communicating through leadership D) Group management E) Interpersonal communication