Answer ANY FOUR (4) questions. QUESTION 1 (25 Marks) In order to successfully thrive in any business environment, it is important that goods and services meets the needs and requirements of their respective consumers. This must stem from organisations ensuring that manufactured products are of a superior competitive level. However, this does not always translate and organisations are left with defective products. Make use of a Fishbone Diagram to identify the causes of Poor Product Quality. Your diagram should make use of the following headings: Working conditions, Raw materials, Management, Technology, Machine and Workers. QUESTION 2 (25 Marks) 2.1 Use the table below to answer the following questions: Van A Quantity 6 000 vans 4 000 vans 30 000 hours 15 000 hours R/Unit R10 000/van R8 500/van R20/hour Van B Total labour for Van A Total labour for Van B R10/hour 2.1.1 Calculate the labour productivity in hours for Van A. (3 marks) 2.1.2 Calculate the labour productivity in hours for Van B. (3 marks) 2.1.3 Given the selling price of the car and unit cost of labour, calculate the ratio of sales to cost for Van A. (5 marks) 2.1.4. Given the selling price of the car and unit cost of labour, calculate the ratio of sales to cost for Van B. (5 marks) 2.2 Meredith, Avery and Shepard work for POP Packaging and are expected to pack 150 units per hour. However, due to a taxi strike Meredith, Avery and Shepard were not able to get to work on time and as a result could not complete a full working hour which resulted in them only packaging 50 units, 75 units and 80 units per hour respectively. Calculate the efficiency of each packer. (9 marks)