answer any two questions using star method. these are survival interviewing questions

Listening, Understanding and Responding The ability to accurately listen and understand, and then respond appropriately when interacting with individuals and groups. 1. Tell me of a time in your work experience when a customer requested your input/advice on an emotionally charged issue. What steps did you take to ensure understanding of the problem before offering an opinion? 2. Tell me of a time in your work experience when you were required to provide counsel to an emotionally distraught colleague/subordinate. What interpersonal skills did you use to gain a better understanding of the individual's problem? 3. Tell me of a time in your work experience when you were able to get at the root cause of an individual or group's emotional behaviour. What techniques did you use? 10