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Click the speaker button and listen carefully to the excerpt of a dialog between a customer and a service A positive and helpful attitude technician. Then indicate whether the technician provided the appropriate level of customer service or the . Listening without interrupting your customer category where customer service could be improved. . Proper and polite language Audio Transcript [Telephone ringing.] . Sensitivity to cultural differences Technician: Help Desk, this is Mike. How can I help you? . Taking ownership of the problem Customer: Hi Mike, this is Maggie in