Answer each question in as much detail as possible.

1. Explain the impact of a toxic work environment on productivity.

1. Identify three skills necessary for someone who has taken on the responsibility of feeding back to stakeholders regularly.

1. Identify two methods of encouraging team cohesion within the workplace.

1. Explain the term team 'consensus'.

1. Refer to the case study below, suggest two possible issues that could have led to the situation and offer issue resolution strategies for both.

A problematic promotion

Darryl owns an online formal dress hire store. He employs a team of 12 staff. Recently his general manager left the company and Darryl promoted Guy, his former customer service manager to the role of general manager.

The terms of Guy's new role stated that guy would carry on with some of his previous duties and delegate some to his senior staff as Darryl wishes to take a more active role in the office and support Guy in the general manager role. A few weeks into Guy's promotion, a senior member of the team approaches Darryl to complain about their workload. The member of staff suggests that Guy has delegated all his responsibilities onto them and if they are to carry on with this current workload, they want to be promoted and paid accordingly.