Answer KSA questions in a STAR format. $1.$Ability to adhere to applicable safety and health policies and practices and recognize potential safety issues sufficient to identify and reinforce actions to mitigate risks.

$2.$ Knowledge of dispatch operations, logistics operations, policies and procedures, including transportation routes, trip schedules, and Department of Transportation $($DOT$)$ regulations for drivers, sufficient to explain to others and answer questions about the operation.

$3.$ Knowledge of the provisions of local and national bargaining unit agreements related to logistics operations, including job bidding, overtime, and grievance arbitration, sufficient to recognize and reinforce actions that facilitate compliance.

$4.$ Knowledge of Postal policies and procedures related to scheduling, leave usage and time and attendance sufficient to recognize and reinforce actions that facilitate compliance.

$5.$ Skill using computers sufficient to access data and generate reports. $6.$ Ability to investigate, troubleshoot and address logistical issues, such as adjusting transportation routes and schedules, to ensure timely and efficient mail transportation and adhere to integrated operating plans and service standards.

$7.$ Ability to communicate orally and in writing to facilitate individual and group discussions, set work expectations, coordinate work, and document events such as grievances and accident investigations.

$8.$ Ability to maintain composure, de$-$escalate potentially contentious situations and foster positive work relationships in the midst of stressful conditions, disagreements and interpersonal conflicts.

$9.$ Ability to read and interpret data reports and perform basic math computations sufficient to understand and explain how the reports relate to day$-$to$-$day operations.