answer KSA questions in a STAR format. $1.$Processing Support Specialist

$1.$ Knowledge of the functionality and relationships between the mail processing network and delivery operations to ensure mail is processed efficiently and timely to meet established performance standards

$2.$ Ability to use computer software and applications such as Microsoft Office Suite $($e$.$g$.,$ Excel, Word, PowerPoint$)$ to create documents, charts, reports and presentations.

$3.$ Ability to develop and maintain effective work relationships with both internal and external stakeholders.

$4.$ Knowledge of postal operations, including mail flow, mail processing equipment, sort plans, and operational staffing functions.

$5.$ Ability to track, analyze, and evaluate operational performance data $($e$.$g$.,$ service performance, mail volume$)$ to identify trends opportunities for improvement, and summarize findings.

$6.$ Ability to communicate orally and in writing at a level sufficient to prepare information for stakeholders.