Answer: Question $7$InformationFlag questionInformation textThis is Cross$-$Border Shopping case that reflections different part of the assignment. Please read for key details. $1.$ Jack Tremblay was delighted to receive a job offer from the Canadian subsidiary of TGZ Technologies Inc., a California$-$based manufacturer of mini$-$computers. Tremblay was hired as a systems engineer in the Montreal office to install the companys product and serve as a troubleshooter for clients who experienced problems. $2.$ Jacks position became available after Ivanna Shwew transferred to the Calgary offices of TGZ$.$ Ivanna had been the systems engineer for only $9$ months when she requested a transfer to the larger Calgary office. A gregarious person who loved to play practical jokes in the office, she asked for the move to give her more colleagues and more teamwork opportunities on the job. As the only systems engineer in the Montreal office, she had found the work solitary and the decision$-$making unfulfilling because there was no one else to discuss ideas with. The Calgary office was four times the size of the Montreal office, with a team of six systems engineers supervised by one director. Because of Ivannas solid work record and her popularity with their customers, TGZ had agreed to the move. $3.$ During his first two weeks of work, Jack accompanied his regional manager from the Montreal office to see how TGZs products were installed. Jack had been a systems engineer in a related business for five years, so he could understand many of the steps the regional manager went through to install the equipment. However, every client had unique requests, so Jack would not be installing systems alone until he received formal training from the companys head office in California. $4.$ At the end of two weeks, Jack was sent for an intensive one$-$week training program in California where he learned how to install different types of TGZ products in a variety of situations. Jack met other recently$-$hired systems engineers from across North America, including four other Canadians. It was a high$-$spirited gathering where the learning was intense and close friendships were formed. Jack returned to the Montreal office excited that he was working for such a great company. He decided to dedicate himself to developing his long term career with the company. He had made the right decision in moving to TGZ$.5.$ Jack enjoyed the relatively routine work of installing products. The course had taught him the process TGZ wanted him to follow, and he was comfortable completing the checklists and paperwork to prove he was completing the work as required. Rules and policies were important to Jack; he felt comfortable with the structure they provided. As long as he followed the rules, he felt, he would be fulfilling his job expectations, and he would be successful within the company. $6.$ Jack also enjoyed meeting clients, discussing their individual needs and resolving their concerns with any TGZ product. When a modification was requested, Jack didnt take it personally he appreciated that the customer was being honest when making the request. Jack felt it was his personal responsibility to meet and exceed client expectations, and saw this as his personal contribution to the success of the company. Some of the other Montreal office staff complained about demanding customers, who dont know what they really want, but Jack felt that showed a lack of customer service and a lack of sensitivity to clients. Computers, and computer applications were complex, and not all people in every environment could be expected to understand them fully. $7.$ After three months of work, Jack returned to TGZs head office in California for another four days of training. The program included many of the same people he had met in the previous program. On the third day of training, Jack was approached by a production manager at TGZs California plant. He asked Jack to take a small package back with him to Montreal and handed over a small box containing several small components and circuits for a TGZ minicomputer that was about to be installed for a Montreal client. Although these pieces would fit into a shaving kit, they were worth several thousand dollars in the retail market. Jack asked whether these items should be declared at Canadian customs, but the manager quickly said No$.$ Uh$,$ we will handle that. You just keep them in your luggage so that theres no confusion with the customs papers we have sent already. $8.$ Upon his arrival in the Montreal office, Jack gave the package to the regional manager who was expecting it$.$ You had no trouble with Canada Customs? asked the manager. Jack explained that he said nothing about the box and was not given any special inspection. He then asked why there would be concern about getting across the border with the parts if the customs papers had already been processed. $9.$ The regional manager laughed as he replied: Is that what Choy $[$the production manager$)$ told you? We bring these things across in this way all the time $-$ the duty is almost $$500$ on these parts. If we claimed everything we imported, we would have to raise prices by $5$ or $10$ percent or transfer service work to our offices in New York. And that would put you out of work! Dont you worry about a thing, and dont you go fussing about this to other managers. The last time the brass got involved was when Francois was our systems engineer he complained about the practice and we had to study the issue to death, but as you can see, nothing got changed. $10.$ Jack was stunned, but left without showing any emotion. He now realized that his action had violated Canadian customs law and that he may be asked to do so again. $11.$ Jack returned to his office to think quietly. Jack had heard of Francois Ivanna had been hired after Francois had abruptly quit. From the gossip Jack had heard, upon his arrival back from a trip to California, Francois had stormed into the regional managers office yelling about criminals in corporations. After an hour of heated discussion, Francois had stormed out of the offices yelling I quit. A human resources specialist had flown in from California the next day to straighten things out but the outcome had been that Francois resigned. Company gossip labeled Francois as a typical Francophone too emotional and passionate. Others said he wasnt a team player because he often questioned company decisions and policy. On several occasions he had commented to other employees that he was not a puppet for the company to manipulate. Jack reflected that perhaps Francois had been acting in a way that reflected his personal values; perhaps Francois valued his personal integrity more than his job. $12.$ After several minutes he decided to call Ivanna at TGZs Calgary office. She said that she had never been asked to carry any packages while she had worked in the Montreal office, nor had she been asked to since arriving in the Calgary office. $13.$ Its because youre a guy, Jack, she joked. TGZ cant imagine ladies being criminals!! She suggested that Jack shouldnt worry about the incident. $14.$ Jack, however, felt he could not ignore what had happened. He always assumed TGZ was an honest company, a company that valued integrity, as he did. He did not want to be involved in a violation of Canadian law. He felt he couldnt be honest and true to himself if he ignored the situation. Yet he liked his work, and hoped to develop a long$-$term career with TGZ$.$ He began to wonder if his image of TGZ as a great company should be revised. $15.$ Jack didnt have to consider matters for too long. A month later, Jack had to visit TGZs head office on a technical matter. Prior to leaving, Choy approached Jack to take another small package of components with him back to Montreal. Jack hesitated and then said to the puzzled production manager: Mr$.$ Choy. I believe that this material has to go through Canada Customs. I trust you will understand. Mr$.$ Choy didnt understand and phoned Jacks manager about Jacks unwillingness to follow what had been up to then normal procedures. When Jack showed up for work the next day, his manager presented him with a letter of reprimand and a suspension of two days without pay for not agreeing to Mr$.$ Choys request. Jacks view of his future with TGZ narrowed