This is Cross$-$Border Shopping case that reflections different part of the assignment. Please read for key details.

$1.$ Jack Tremblay was delighted to receive a job offer from the Canadian subsidiary of TGZ Technologies Inc., a California$-$based manufacturer of mini$-$computers. Tremblay was hired as a systems engineer in the Montreal office to install the company$$s product and serve as a troubleshooter for clients who experienced problems.

$2.$ Jack$$s position became available after Ivanna Shwew transferred to the Calgary offices of TGZ$.$ Ivanna had been the systems engineer for only $9$ months when she requested a transfer to the larger Calgary office. A gregarious person who loved to play practical jokes in the office, she asked for the move to give her $$more colleagues and more teamwork opportunities on the job.$$ As the only systems engineer in the Montreal office, she had found the work solitary and the decision$-$making unfulfilling $$because there was no one else to discuss ideas with.$$ The Calgary office was four times the size of the Montreal office, with a team of six systems engineers supervised by one director. Because of Ivanna$$s solid work record and her popularity with their customers, TGZ had agreed to the move.

$3.$ During his first two weeks of work, Jack accompanied his regional manager from the Montreal office to see how TGZ$$s products were installed. Jack had been a systems engineer in a related business for five years, so he could understand many of the steps the regional manager went through to install the equipment. However, every client had unique requests, so Jack would not be installing systems alone until he received formal training from the company$$s head office in California.

$4.$ At the end of two weeks, Jack was sent for an intensive one$-$week training program in California where he learned how to install different types of TGZ products in a variety of situations. Jack met other recently$-$hired systems engineers from across North America, including four other Canadians. It was a high$-$spirited gathering where the learning was intense and close friendships were formed. Jack returned to the Montreal office excited that he was working for such a great company. He decided to dedicate himself to developing his long term career with the company. He had made the right decision in moving to TGZ$.$

$5.$ Jack enjoyed the relatively routine work of installing products. The course had taught him the process TGZ wanted him to follow, and he was comfortable completing the checklists and paperwork to prove he was completing the work as required. Rules and policies were important to Jack; he felt comfortable with the structure they provided. As long as he followed the rules, he felt, he would be fulfilling his job expectations, and he would be successful within the company.

$6.$ Jack also enjoyed meeting clients, discussing their individual needs and resolving their concerns with any TGZ product. When a modification was requested, Jack didn$$t take it personally $$ he appreciated that the customer was being honest when making the request. Jack felt it was his personal responsibility to meet and exceed client expectations, and saw this as his personal contribution to the success of the company. Some of the other Montreal office staff complained about $$demanding customers, who don$$t know what they really want$,$ but Jack felt that showed a lack of customer service and a lack of sensitivity to clients. Computers, and computer applications were complex, and not all people in every environment could be expected to understand them fully.

$7.$ After three months of work, Jack returned to TGZ$$s head office in California for another four days of training. The program included many of the same people he had met in the previous program. On the third day of training, Jack was approached by a production manager at TGZ$$s California plant. He asked Jack to take a small package back with him to Montreal and handed over a small box containing several small components and circuits for a TGZ minicomputer that was about to be installed for a Montreal client. Although these pieces would fit into a shaving kit, they were worth several thousand dollars in the retail market. Jack asked whether these items should be declared at Canadian customs, but the manager quickly said $$No$.$ Uh$,$ we will handle that. You just keep them in your luggage so that there$$s no confusion with the customs papers we have sent already.$$

$8.$ Upon his arrival in the Montreal office, Jack gave the package to the regional manager who was expecting it$.$You had no trouble with Canada Customs?$$ asked the manager. Jack explained that he said nothing about the box and was not given any special inspection. He then asked why there would be concern about getting across the border with the parts if the customs papers had already been processed.

$9.$ The regional manage