Question: Answer QUESTION:1 accurately 300 words. Thankyou CASE: TRAINING METHODS FOR BANK TELLERS BB&T Corporation, headquartered in Winston-Salem, North Carolina, is among the nation's top financial

Answer QUESTION:1 accurately 300 words. Thankyou
CASE: TRAINING METHODS FOR BANK TELLERS BB&T Corporation, headquartered in Winston-Salem, North Carolina, is among the nation's top financial holding companies. BB&T's banking subsidiaries are organized as a group of community banks, each with a regional president, which allows decisions to be made locally, close to the client. This also makes BB&T client service more responsive, reliable, and empathetic. BB&T was experiencing a 30 % annual turnover rate for bank tellers and decided that it's on the-job training was ineffective. The bank tellers' tasks include: . Balance cash and checks in cash drawers at the end of each shift, and calculate daily transactions using computers or calculators. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Enter customers' transactions into computers to record transactions and issue computer- generated receipts. Count currency, coins, and checks, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. Identify transaction mistakes when debits and credits do not balance. Prepare and verify cashier's checks. Arrange monies received in cash boxes and coin dispensers according to denomination. Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits. Tellers' daily work activities include: Communicating with supervisors, peers, or subordinates Establishing and maintaining interpersonal relationships Performing for or working directly with the public Interacting with computers Documenting/recording information Evaluating information to determine compliance with standards Getting information Making decisions and solving problems Processing information Communicating with persons outside organization . Q.1. With strong justifications based on the case and theory, describe the various traditional training methods you would recommend to train BB&T's bank tellersStep by Step Solution
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