answer questions 1-4

Top Ten Mistakes Managers Make with Email I find the topic for this week's Threaded Discussion, "DO's and DON'Ts of Email Communication", to be a good way to start off the semester in e-commerce essentials. While mobile, big data, and social media are the rage, Email communication is still extremely important and should be given short shrift. The referenced WSJ article, discussing 10 common mistakes or problems associated with the use of email, facilitates this week's threaded discussion. Many of us think we use email well. We don't. Many of us rush and cause confusion that requires more time to clarify misunderstandings later. We miss chances to build relationships, motivate others, close deals, and convey important information. QUESTIONS: 1. Have you thought to improve the subject line of emails you send? How can the subject line improve the use of email? What do people typically do wrong regarding the use of the subject line? 2. Have you used (do you typically use) BCC in your email? What is the BCC field for? The author advises that the BCC field be avoided. Why? 3. Do you use proper grammar and mechanics in your email message? Why is it important to use proper language skills when crafting emails? What specific writing and editing conventions should be practiced when using email? 4. How long do emails exist and why is it important to consider this before sending emails? Have you sent an email message and then decided that it should have not been sent? If so, what did you do after such an email was sent? SOURCE: Top Ten Mistakes Managers Make with Email by Tim Flood WSJ, February 4, 2010